1. Warranty Coverage
We offer a 1-year warranty on all of our kitchen products, including Mixing Bowls & Scoops, Quiche & Tart Cases, Sieves, Sifters & Strainers, from the date of purchase. This warranty covers any manufacturing defects or faults in materials that affect the performance or usability of the product under normal, intended use.
2. What is Covered
The warranty covers:
- Defects in materials or workmanship
- Structural integrity issues (e.g., cracks, breaks, warping) that affect functionality
- Faulty manufacturing that affects the quality of the product
3. What is Not Covered
The warranty does not cover:
- Damage caused by improper use, abuse, or mishandling
- Wear and tear resulting from regular use over time
- Products damaged due to misuse, neglect, or accidents
- Items not purchased directly from mylorn.xyz
- Cosmetic damages such as discoloration, scratches, or dents that do not affect the product’s function
- Damage caused by cleaning products, harsh chemicals, or abrasives
4. How to File a Warranty Claim
If you believe your product has a defect that is covered by our warranty, please follow these steps:
- Contact Us: Reach out to our customer service team at admin@mylorn.xyz. Provide your order number, a detailed description of the issue, and clear photos of the defective item.
- Return Instructions: Once we review your claim, we will provide you with instructions on how to return the product if necessary.
- Assessment: Our team will assess the product to verify if it qualifies for a warranty replacement or refund.
- Resolution: If the defect is confirmed, we will either replace the defective item or issue a full refund, based on your preference.
5. Processing Time
Warranty claims typically take 7-14 business days to process from the date we receive the returned product. We will notify you via email with an update on your claim status.
6. Shipping Costs for Returns
If the return is due to a manufacturing defect, mylorn.xyz will cover the shipping costs. However, if the return is due to a customer preference or error (e.g., incorrect order), the customer will be responsible for the return shipping fees.
7. Exclusions
This warranty does not apply to products purchased through third-party sellers or unauthorized distributors. Warranty claims must be filed within the 1-year period after purchase.
8. Limitation of Liability
Our liability under this warranty is limited to the replacement or refund of the defective product only. We will not be liable for any indirect, incidental, or consequential damages arising from the use of our products.
9. Contact Us
If you have any questions regarding our warranty policy or need assistance with a claim, please don’t hesitate to contact our customer support team at:
Email: admin@mylorn.xy